Telecom Expense Management Important When Adopting a VoIP Wystem (Discount voip)

April 28, 2009 on 3:30 am | In Voip Center | 3 Comments
Tip! Improved Features for Improved Productivity: Most enterprise VoIP Hosted Voice service providers include advanced calling features that are not available with traditional phone systems. Features that will improve the way you control your calling, like Visual Voicemail, Unique DID’s, Find-Me/Follow-Me, Click-to-Call and Outlook Integration.

Voice over IP (VoIP) technology provides major benefits in both cost reduction and flexibility for mobile employees. But as is the case with any technology, different rules apply to how VoIP telephony is used and managed.

Collecting VoIP call detail records is a challenge, because the data differs from that generated by standard PBX calls. However, most companies want the ability to search call detail regardless of the technology that is used.

Capturing call detail records, both local and long distance, is important because it can be used for usage verification, billing reconciliation, network management and to monitor telephone usage to determine volume of phone usage, as well as abuse of your company’s telephone system. CDR’s are an asset in managing long distance telephone costs and aid in the planning for future telecommunications needs.

Telecommunications costs can also be easily controlled with CDR analysis by enabling businesses to:

* review all CDR’s for accuracy

* verify costs and usage

* resolve discrepancies with vendors

* disconnect unused service

* terminate leases on unused equipment

* deter or detect toll fraud of long distance services

* negotiate the most cost-effective call routing

VoIP systems typically do not provide the same level of standardized call detail essential to manage, report, and charge back for those services. Even when it is possible to capture some VoIP data, companies are finding that it is complex and difficult to normalize before incorporating the information for analysis.

Tip! Call Security: A VoIP service’s audio (your voice) should compress your voice into proprietary encryption packets to travel across the internet, and return back to voice at destination. That particular VoIP service should host proprietary software, and as such, the only one that can interpret the voice and data contained in those packets.

For the best results, choose a call accounting software system that offers full call accounting and billing for Cisco’s CallManager telephony systems and other contemporary telephone systems.

Since call detail records, like those used with MegaCall, provide a reliable method of safely transferring information to call accounting or telemanagement systems, call record buffers have long been broadly accepted as the preferred storage device as a safeguard against cases of delayed call collection or communication failure.

The right call accounting software should captures CallManager data from the server as it rates the calls. The data is and accessible via the reporting system, featuring hundreds of reporting options.

Tip! T / F VoIP security is not an issue to be concerned about because most computers are protected with firewalls.

Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com

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